Mur Mur Rum | murmurrum.com

Effective Date: January 1, 2026

At Mur Mur Rum, we want every order to arrive exactly as expected. Because certain Mur Mur Rum merchandise products may be produced, printed, and fulfilled through third-party fulfillment partners, including Printful, this Return & Refund Policy is designed to align with their fulfillment requirements while providing clear guidance for customers of murmurrum.com.

Quick Reference

1. Damaged, Misprinted, Defective, or Incorrect Items

If you receive an item that is damaged, misprinted, defective, or incorrect, please contact Mur Mur Rum within 30 days after receiving the product.

To submit a claim, email us at [Insert Customer Service Email] with your order number, a description of the issue, and clear photos of the product and packaging, if applicable.

If the issue is determined to be an error by Mur Mur Rum or by our fulfillment partner, we will cover the cost of the approved replacement or other appropriate resolution.

2. Lost Packages

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Please contact us at [Insert Customer Service Email] with your order number and shipping details so we can review the issue with our fulfillment partner.

3. Wrong or Insufficient Address

If you or the recipient provide an address that is considered insufficient, incomplete, or incorrect by the courier, the shipment may be returned to the fulfillment facility.

In this case, you will be responsible for any reshipment costs once an updated address has been confirmed, if reshipment is available.

Mur Mur Rum is not responsible for orders that cannot be delivered due to incorrect, incomplete, or insufficient shipping information provided at checkout.

4. Unclaimed Packages

Shipments that go unclaimed and are returned to the fulfillment facility may be eligible for reshipment at the customer’s expense, if reshipment is available.

Unclaimed returned shipments may be donated to charity after 30 days, depending on the fulfillment partner’s policy.

5. Returns Initiated by Customer

Please contact Mur Mur Rum before returning any product. We cannot guarantee that unauthorized returns will be accepted or processed.

Because many products are produced on demand, Mur Mur Rum does not offer refunds for buyer’s remorse, including ordering the wrong size, ordering the wrong color, change of mind, preference-based returns, or accidental purchases.

Size exchanges and customer-requested returns may be offered at Mur Mur Rum’s discretion. If approved, the customer may be required to place a new order at the customer’s expense.

6. Sealed or Hygiene-Sensitive Goods

Certain sealed goods or hygiene-sensitive items, including but not limited to face masks or similar products, may not be eligible for return once opened or delivered.

Any returned product that is not suitable for resale due to health, hygiene, or safety reasons may be refused, disposed of, or otherwise handled in accordance with our fulfillment partner’s policy.

7. Personalized or Made-to-Order Products

Customized, personalized, or made-to-order products may not be eligible for return or refund unless they arrive damaged, defective, misprinted, or incorrect due to an error by Mur Mur Rum or our fulfillment partner.

8. International Consumer Rights

Where applicable, consumer rights may vary by country, state, province, or jurisdiction. Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

However, customized or personalized goods and sealed goods that are not suitable for return due to health, hygiene, or safety reasons may be excluded from certain withdrawal or cancellation rights under applicable laws.

9. How to Report an Issue

To report a problem with your order, please contact us using the information below:

·       Email: orders@murmurrum.com

·       Website: murmurrum.com

·       Required information: order number, description of the issue, and photos if applicable.

All claims must be submitted within the timeframes stated in this policy.

10. Final Policy Notes

Mur Mur Rum reserves the right to refuse returns, refunds, replacements, or exchanges that do not comply with this policy.

This policy is written in English and shall be interpreted in accordance with the English-language version, regardless of any translations made for any purpose.